To setup a mail box using IMAP within Mac Mail on OSX please follow the instructions below. Note that this applies to standard and premium mailboxes only – Exchange mailbox users should follow the instructions provided with the Exchange mailbox.
This guide specifies only the options you need to change from the defaults, so if any options are not listed here, they don’t need to be changed.
Steps to setting up your mailbox in Outlook
To set up an Android device for use with an IMAP/POP3 mailbox, please follow these instructions.
You can setup your iPhone or iPad to receive mail from one of your mailboxes as follows:
Outgoing Mail Server
SMTP: mail.yourdomainname (Or the mail server host name/IP address)
User Name: The email address for the mailbox you want to setup
Password: The password for the mailbox
A domain name in layman’s terms is the address for your website. It serves as a more memorable name for an internet resource such as a website, computer, network or service.
A more detailed explanation of a domain name can be found on Wikipedia
Web hosting is the location where your website will be stored in order for it to be viewed by your customers on the internet.
Yes we provide a wide range of web hosting solutions. To find out more please get in touch
Yes, we can offer both, please contact us to find out what solution is best for your business.
Each website created by Ketchup Marketing is priced individually, we do not offer set prices or packages as we believe everyone needs differ.
As a guide in 2013 prices varied from £895 to £21,000. This is why we offer a free price quote so we can give you an estimate as to how much the project will cost.
A Content Management System (CMS) is a web-based publishing tool that allows anyone with access to your website the ability to update text, images and any other agreed functionality via a secure administration panel. On completion of your website we will provide a training manual and where required one to one training.
Ketchup Marketing will provide a full training manual and onsite training session on completion of your website. Should you ever need any further help or support you can always contact the office or email email@example.com
At Ketchup Marketing we pride ourselves on customer care and support, should you experience any problems you are able to contact our support team by telephone or email Monday – Friday between 9am – 5pm to receive a same day response. The support email is firstname.lastname@example.org
Like most marketing and web agencies, Ketchup Marketing will design and develop your website within an agreed time-frame and budget. We find that the majority of web clients prefer that Ketchup host their website and an email, therefore the only contract is annual hosting unless you wish to undertake a maintenance contract.
Most of our larger clients have agreed maintenance contracts in place with Ketchup Marketing, these contracts vary depending on the client, the required monthly updates. Typically these contracts agree to a set number of hours to be completed by the marketing / design and development team.
Then you’re speaking our language. We are a fresh pair of eyes and a helping hand towards your goals. We bring expertise, experience and enthusiasm. And while we’re talking about e-words, effort. We’ll save you time and make you money, boost your exposure and build your brand, freeing you up to focus on your core day to day business.
Jack of all trades and master of none? Absolutely not. How we work is a balance of technical know- how, proven, tried and tested experience and the right connections with a dash of enthusiasm and out of the box thinking We know what will work for a particular business and what will not so we’ll give you credibility as well as results.
We will market your business as if it’s our own – with the same care, attention and detail. Ask us about our proven track record of helping customers grow, evolve and diversify their business.
Our experience, background and approach mean that our skills transfer to any sector. In fact, having a fresh pair of eyes and perspective can often mean we bring something extra to you, seeing your business through the eyes of your customers. We’re fast learners and it won’t take us long to get up to speed (although we may need a bit to time to master astrophysics…)
No matter what sector you work in, we’ll identify your current strengths, weaknesses, opportunities and threats and give you robust advice about the way you market your products or services.
You can count on us to make recommendations about how to present yourself online and in the media, your marketing and Internet strategy, where and how to advertise, PR opportunities and whether your brand and logo really reflect what you do and why you do it.
Well, we’re naturally biased but with us, you’ll gain specialist knowledge, marketing savviness, experience, resilience, great connections and a safe pair of hands. No recruitment costs nor will you have to factor in holidays and sick leave, training and development. You get breadth of experience from people who are doing what they enjoy most and are excellent at it, and who are all totally focused on delivering their best work for you.
We love where we’re based in the Vale of Belvoir and we know our region inside out, which is why we have so many local clients – just take a look at our portfolio of clients.
The best marketing agencies don’t have an expensive postcode and a trendy office. You’re not paying for our overheads, you’re paying for our experience, our expertise, our services, our ability to boost your business and give you a great return on your marketing investment.
Technology makes it easy for us to work with clients all over the UK. Location doesn’t restrict us. We have email, Skype and the Internet at our fingertips. Understanding your aims and objectives, establishing a great relationship with you and getting to the heart of your business – that’s more important than physical location.
And we’re happy to meet you where suits you best, our office, your office, home or the pub (we know quite a few), so, our place or yours?
Of course. You can have ongoing support on all aspects of marketing, you can plug a gap to cover short-term requirements, you can come to us with a single project with a specific aim or you can ask us for general help in advertising, overhauling your website, developing your brand or refreshing your promotional literature.
It’s definitely not a ‘one size fits all’ approach. We will listen to you so tell us who you’re trying to target and what you want to get out of your marketing activity.
What we charge you will depend on what you need from us.
This is something our MD Michelle says on a pretty regular basis. We’re no stranger to turning work round urgently and will work late nights, weekends and holidays if need be.
Get in touch!
We’re ready to help you. If you’ve already got a clear idea of what you need and have something specific in mind, we’ll give you a quote.
If you’re not sure where to start, we’ll help you come up with a plan. A strategy that gets results in a way that suits your business and your budget.
We don’t make a charge for our initial discussions and there is no obligation to go ahead. By the end of our chat, hopefully you’ll see the benefits of investing in our expertise and have a clearer idea of the results you can expect with us on board.
Once we’ve agreed a plan, the next step is easy. You instruct us to do the work and sign on the dotted line, we get busy with making it happen.
While every customer has different needs, there are some things we do as standard:
We’re really flexible about keeping you up to date, too. If you run a tight ship and like to feel in control, we’ll email you on a daily basis. If you’re happy to hand over the complete project to us and let us crack on with it, then we’ll arrange a meeting with you when the work’s finished. For questions in the meantime, we’re always at the end of a phone.
Call us on 01476 588095
Yes, we have a facility called webmail, you can access this service at http://webmail.ketchup-marketing.co.uk and login using your email and password.
Yes, we manage lots of domain names for clients. If you transfer your domain name(s) to us it can help simplify changes in the future. Domain ownership would remain with you.
No, flash is a legacy (old) technology which we are moving away from. Flash will also not display on Apple iPhone’s or iPad’s which are widely used for checking emails and websites.
No, we are UK based company and do not sub-contract work to anyone overseas.
The length of time it takes to build a website is dependent on the individual project, the number of pages, required functionality and content creation.
We typically allow 7 to 10 working days to produce flat artwork; from here you will be advised the build time by your Account Manager. We will place the website on a development server for you to view during this process.
We know that project deadlines are very important: we will always do our utmost to meet them.
There is a limit of 30MB for attachments for emails sent to your mailbox, should attachments larger than this be sent to your mailbox the sender will get a bounceback with a message similar to the following: message size (size) exceeds size limit 31457280 of server mail.(your domain)
Additionally, no email will be delivered that would make your mailbox exceed its quota, which by default is 400MB. If this is not enough we can increase the quota of your mailbox to 2GB for a small fee. To increase your quota please contact us
Yes, providing you have access to the control panel with your domain registrar. We will explain the best option for you and we can help with making changes to your domain settings if you prefer.
All major email clients allow mailboxes to be accessed via either POP3 or IMAP4.
These are two different protocols. On your desktop client, POP3 is downloaded directly from the mail server onto your computer. Your computer will store a “local copy” of the mail, and usually delete it from the server.
You can create local folders on your computer to organise the mail, but you won’t see these or your mail if you logged in using webmail, additionally, if you create folders to organise your mail in webmail, you won’t be able to access these on your desktop client.
Mail will therefore only contribute towards the mailbox limits while it is left downloaded in the inbox.
IMAP4, in contrast, is left on the server (where it will continue contributing towards your mailbox limit). If you create folders/organise your mail in your desktop client, you will see this update when you log in with the webmail client (and vice-versa). Similarly, when you mark a message as “read” in webmail, it will appear “read” in your desktop client.
If you’re accessing your mail on several different computers, IMAP can therefore be useful.
As with many errors, there may be a number of causes behind a ‘550 Relay Not Permitted’ error. Here are some common ones:
Here is the list of solutions you’ll need in the event of seeing this error and one of the above reasons being the cause:
In order to send mail through our mail servers, your email client must be configured to use SMTP Authentication. That is, our mail servers needs to be logged into with a username and password.
Common email clients include a tickbox in the account configuration with the label “This server requires authentication”, this box should be ticked. Otherwise, look for a setting on the outgoing server settings that refers to authentication and set it to use the same username and password for the incoming server.
If there is not an option to use the same credentials as the incoming mail server, you should set your full e-mail address as the username, and then add your mailbox password to the password field.
Some ISPs, such as AOL, block sending mail on port 25. If this is the case for your ISP, setting SMTP to port 587 will in almost all circumstances be a working alternative.
Our mailservers won’t accept mail for domains that don’t have our mail servers as the primary MX records (i.e. the records with the lowest priority number set). If you get a 550 error when sending to our servers, and they aren’t the primary records, you’ll need to raise the priority of the MX records that point to our mail servers by setting them with the lowest number of the existing records.
You may also see this error shortly after a DNS change has been made. If a domain’s DNS cache has not yet updated to reflect recent changes, you may face 550 errors. Waiting will resolve the matter in this instance.
This is simply a case of removing the forwarder that completes the loop. Remember that you can set forwarders on auto-responders, so if this forwards back to the e-mail address the auto-responder is for, this will need to be changed or removed.
If you continue to receive the error, please contact support, they will be able to assist you further.
Yes, we pride ourselves on ensuring all our websites will display on all devices.
As of late 2013 all new web projects are built to be responsive. This means your website will recognise the type of device and the screen size and re-flow the content accordingly… take a look at our website on your different devices!
Thank you all very much for your hard work in producing our new website. The site meets and exceeds expectations, we look forward to continue to work with you.
Ketchup manage our website and online store, monthly email campaigns, data cleansing, SEO and Google advertising, as well as designing our brochures and other printed marketing materials.
Their ability to understand our needs, keep within budget and produce results is second to none! We have no hesitation in recommending them for…
We’ve outsourced to the Ketchup design team for three years. We work so closely and intuitively they feel like an ‘in’ source’. And they’re very flexible as well as speedy; the perfect add-on resource when our in-house designers are over-stretched.
Just one line – LOOKING FABULOUS!!!!!