Do you offer internships or work experience for students?
May
18

Do you offer internships or work experience for students?

May 18, 2017 10:15 am Published by Comments Off on Do you offer internships or work experience for students?

We know how important it is to nurture and encourage talent in young people. As a relatively young agency (we were founded in 2009), we’ve always made time to help the next generation see how a creative business works and yes, we’ve already offered summer internships and work experience to A level students and recent graduates. If you’re interested, please get in touch here.

Can you help with print design?
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Can you help with print design?

May 18, 2017 10:14 am Published by Comments Off on Can you help with print design?

Of course. As well as co-ordinating the printing, our team is very experienced at designing for print. You’ll benefit from innovative ways of transmitting your desired message using vivid styles, glorious pictures, crafted type and clever use of shapes.

What are my choices?
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What are my choices?

May 18, 2017 10:14 am Published by Comments Off on What are my choices?

Sometimes it depends on what we’re printing for you (flyers, posters, banners, signs, brochures, postcards or leaflets) and the quantities.

Often it’s related to budget as well as to which print process is best for your needs (eg digital or offset, coated or uncoated, die cutting or embossing, custom ink, etc) and whether you’re looking for environmentally friendly stock. What we can promise is that there will always be options in terms of paper quality, so if you’re looking for something really special to make an impact when it lands on your customers’ desk, let us know.

What are the benefits of PPC advertising?
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What are the benefits of PPC advertising?

May 18, 2017 10:14 am Published by Comments Off on What are the benefits of PPC advertising?

Simply put, with PPC advertising your business lands directly in front of the consumer; it’ll show up when people are looking specifically for the product or service that you are offering. You only pay when someone clicks and you can set a budget giving you more control over costs. It works faster than organic searches, so you should see results pretty quickly. It’s a great way for small businesses to be up there with national and global organisations.

Everything is trackable so you’ll be able to see the exact ROI – clicks, impressions, rate and cost per click, the average position of your ads – it can be a little addictive…

Find out more about how your business could benefit from PPC advertising by speaking to a member of our team.

Pay Per Click
18

Pay Per Click

May 18, 2017 10:13 am Published by Comments Off on Pay Per Click

Pay per click (PPC) advertising is essentially a form of online advertising designed to drive traffic to your website through marketing aimed specifically at search engines. So when people enter certain keywords into Google or any other search engine, your advert appears in the results. It can be very cost efficient as you only pay when the ad is clicked on (which the name makes very obvious!) and the clickee is taken to your website or landing page.

What is the difference between On Page SEO and Off Page SEO?
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What is the difference between On Page SEO and Off Page SEO?

May 18, 2017 10:13 am Published by Comments Off on What is the difference between On Page SEO and Off Page SEO?

On Page SEO covers optimizing your website and making changes on title, meta tags, site structure and content whereas Off Page SEO is more about building back links and using social media to promote your site. Ask us another.

What is search engine optimisation (SEO)?
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What is search engine optimisation (SEO)?

May 18, 2017 10:13 am Published by Comments Off on What is search engine optimisation (SEO)?

This refers to the art of designing and creating a website which is search engine friendly. It’s about making sure your website has the right structure and the right words in both copy and code, having lots of relevant content and getting other websites to link to yours. Search engines are continually getting smarter about understanding the tactics some people use to try to manipulate them. We always recommend applying SEO best practice across all content combined with smart development behind the scenes. It’s a bit of a dark art. We’re great at it, though.

What information do you need for a copywriting project?
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What information do you need for a copywriting project?

May 18, 2017 10:13 am Published by Comments Off on What information do you need for a copywriting project?

As much as you can give us! The more we know, the better. When we first get together, we’ll give you a briefing form which will cover what you hope to achieve with us as well as ask you to think about your marketing objectives, your competitors, your target audience and the tone of voice you prefer. Sometimes things will occur to you after we’ve left the building (if we visit) so we’re always happy to discuss your plans and ideas over the phone or by email. We’re big on communication and staying in touch.

Who are your copywriters?
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Who are your copywriters?

May 18, 2017 10:12 am Published by Comments Off on Who are your copywriters?

We have a fantastic team of writers, each offering experience and specialisms across diverse fields to fortify your copy and make it effective, engaging and full of energy. They’re full of curiosity about what make people tick and why people buy so you’ll find their copy a potent mix of psychology and persuasion (and guaranteed to be free from spelling mistakes).

What does a copywriter actually do?
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What does a copywriter actually do?

May 18, 2017 10:12 am Published by Comments Off on What does a copywriter actually do?

A copywriter writes promotional text to boost awareness of products and services – copy for letters, leaflets, brochures and adverts as well for marketing campaigns, content for websites, blogs and social media posts. It’s nothing at all to do with copyright (and everything to do with smart techniques helped along by a little bit of magic).

Want to know a bit more about us?
Jun
04

Want to know a bit more about us?

June 4, 2014 10:26 am Published by Comments Off on Want to know a bit more about us?

See who we work with here
Check out our team here
Find out what we can do for you here

I’m interested. What happens next?
04

I’m interested. What happens next?

June 4, 2014 10:23 am Published by Comments Off on I’m interested. What happens next?

Get in touch!
We’re ready to help you. If you’ve already got a clear idea of what you need and have something specific in mind, we’ll give you a quote.

If you’re not sure where to start, we’ll help you come up with a plan. A strategy that gets results in a way that suits your business and your budget.

We don’t make a charge for our initial discussions and there is no obligation to go ahead. By the end of our chat, hopefully you’ll see the benefits of investing in our expertise and have a clearer idea of the results you can expect with us on board.

Once we’ve agreed a plan, the next step is easy. You instruct us to do the work and sign on the dotted line, we get busy with making it happen.

While every customer has different needs, there are some things we do as standard:

  • Ask questions. We want to get to know you and your business.
  • Review your product/service with you. Give us as much information as you have – the more we know, the better the results will be as we’ll be in a stronger position to target our marketing
  • Develop a project time-line and set expectations. You need to know what we’ll do for you and when we’ll do it.

We’re really flexible about keeping you up to date, too. If you run a tight ship and like to feel in control, we’ll email you on a daily basis. If you’re happy to hand over the complete project to us and let us crack on with it, then we’ll arrange a meeting with you when the work’s finished. For questions in the meantime, we’re always at the end of a phone.

Call us on 0330 088 9277

Email us at info@ketchup-marketing.co.uk.
Fill in the form (and see what a beautiful part of the East Midlands we inhabit) here

You’ve got to love a deadline…
04

You’ve got to love a deadline…

June 4, 2014 10:22 am Published by Comments Off on You’ve got to love a deadline…

This is something our MD Michelle says on a pretty regular basis. We’re no stranger to turning work round urgently and will work late nights, weekends and holidays if need be.

How do you set your fees?
04

How do you set your fees?

June 4, 2014 10:22 am Published by Comments Off on How do you set your fees?

What we charge you will depend on what you need from us.

  • Retainer – this arrangement works best when you have an ongoing need and are looking for a capable pair of hands. It also gives you flexibility about our services.
  • Per project – we’ll work on a given objective for you with a start and finish date that suits you. You pay for what you need (and we’ll have agreed costs before we start work so there are no surprises). It’s an ideal way to trial our services!
Can I pick and choose how you help me?
04

Can I pick and choose how you help me?

June 4, 2014 10:21 am Published by Comments Off on Can I pick and choose how you help me?

Of course. You can have ongoing support on all aspects of marketing, you can plug a gap to cover short-term requirements, you can come to us with a single project with a specific aim or you can ask us for general help in advertising, overhauling your website, developing your brand or refreshing your promotional literature.

It’s definitely not a ‘one size fits all’ approach. We will listen to you so tell us who you’re trying to target and what you want to get out of your marketing activity.

Does it matter that you’re not on my doorstep?
04

Does it matter that you’re not on my doorstep?

June 4, 2014 10:21 am Published by Comments Off on Does it matter that you’re not on my doorstep?

We love where we’re based in the Vale of Belvoir and we know our region inside out, which is why we have so many local clients – just take a look at our portfolio of clients.

The best marketing agencies don’t have an expensive postcode and a trendy office. You’re not paying for our overheads, you’re paying for our experience, our expertise, our services, our ability to boost your business and give you a great return on your marketing investment.

Technology makes it easy for us to work with clients all over the UK. Location doesn’t restrict us. We have email, Skype and the Internet at our fingertips. Understanding your aims and objectives, establishing a great relationship with you and getting to the heart of your business – that’s more important than physical location.

And we’re happy to meet you where suits you best, our office, your office, home or the pub (we know quite a few), so, our place or yours?

Is an agency better than recruiting another member of staff?
04

Is an agency better than recruiting another member of staff?

June 4, 2014 10:20 am Published by Comments Off on Is an agency better than recruiting another member of staff?

Well, we’re naturally biased but with us, you’ll gain specialist knowledge, marketing savviness, experience, resilience, great connections and a safe pair of hands. No recruitment costs nor will you have to factor in holidays and sick leave, training and development. You get breadth of experience from people who are doing what they enjoy most and are excellent at it, and who are all totally focused on delivering their best work for you.

Can you still help me even if you’re not specialists in my area of business?
04

Can you still help me even if you’re not specialists in my area of business?

June 4, 2014 10:20 am Published by Comments Off on Can you still help me even if you’re not specialists in my area of business?

Our experience, background and approach mean that our skills transfer to any sector. In fact, having a fresh pair of eyes and perspective can often mean we bring something extra to you, seeing your business through the eyes of your customers. We’re fast learners and it won’t take us long to get up to speed (although we may need a bit to time to master astrophysics…)

No matter what sector you work in, we’ll identify your current strengths, weaknesses, opportunities and threats and give you robust advice about the way you market your products or services.

You can count on us to make recommendations about how to present yourself online and in the media, your marketing and Internet strategy, where and how to advertise, PR opportunities and whether your brand and logo really reflect what you do and why you do it.

Do I need you?
04

Do I need you?

June 4, 2014 10:19 am Published by Comments Off on Do I need you?
  • Do you want to reach more people?
  • Do prospective customers understand how you’re different from the competition?
  • Are you looking for success and satisfaction in your business life?
  • And do you want to make more money?

Then you’re speaking our language. We are a fresh pair of eyes and a helping hand towards your goals. We bring expertise, experience and enthusiasm. And while we’re talking about e-words, effort. We’ll save you time and make you money, boost your exposure and build your brand, freeing you up to focus on your core day to day business.

Jack of all trades and master of none? Absolutely not. How we work is a balance of technical know- how, proven, tried and tested experience and the right connections with a dash of enthusiasm and out of the box thinking We know what will work for a particular business and what will not so we’ll give you credibility as well as results.

We will market your business as if it’s our own – with the same care, attention and detail. Ask us about our proven track record of helping customers grow, evolve and diversify their business.

Maintenance Contracts
04

Maintenance Contracts

June 4, 2014 10:15 am Published by Comments Off on Maintenance Contracts

Most of our larger clients have agreed maintenance contracts in place with Ketchup Marketing, these contracts vary depending on the client, the required monthly updates. Typically these contracts agree to a set number of hours to be completed by the marketing / design and development team.

Am I tied to a contract?
04

Am I tied to a contract?

June 4, 2014 10:15 am Published by Comments Off on Am I tied to a contract?

Like most marketing and web agencies, Ketchup Marketing will design and develop your website within an agreed time-frame and budget. We find that the majority of web clients prefer that Ketchup host their website and an email, therefore the only contract is annual hosting unless you wish to undertake a maintenance contract.

What is the procedure if I experience problems with my new website / CMS?
04

What is the procedure if I experience problems with my new website / CMS?

June 4, 2014 10:12 am Published by Comments Off on What is the procedure if I experience problems with my new website / CMS?

At Ketchup Marketing we pride ourselves on customer care and support, should you experience any problems with your website or emails you are able to contact our support team by telephone or email Monday – Friday between 9am – 5pm to receive a same day response. The support email is support@ketchup-marketing.co.uk

Additional support with the CMS System
04

Additional support with the CMS System

June 4, 2014 10:11 am Published by Comments Off on Additional support with the CMS System

Ketchup Marketing will provide a full training manual and onsite training session on completion of your website.  Should you ever need any further help or support you can always contact the office or email support@ketchup-marketing.co.uk

What is a Content Management System (CMS)?
04

What is a Content Management System (CMS)?

June 4, 2014 10:10 am Published by Comments Off on What is a Content Management System (CMS)?

A Content Management System (CMS) is a web-based publishing tool that allows anyone with access to your website the ability to update text, images and any other agreed functionality via a secure administration panel. On completion of your website we will provide a training manual and where required one to one training.

What is the cost of a website?
04

What is the cost of a website?

June 4, 2014 10:09 am Published by Comments Off on What is the cost of a website?

Each website created by Ketchup Marketing is priced individually, we do not offer set prices or packages as we believe everyone needs differ.

As a guide in 2016 prices varied from £895 to £21,000. This is why we offer a free price quote so we can give you an estimate as to how much the project will cost.

Do you provide web hosting?
04

Do you provide web hosting?

June 4, 2014 10:04 am Published by Comments Off on Do you provide web hosting?

Yes we provide a wide range of web hosting solutions. To find out more please get in touch

What is web hosting?
04

What is web hosting?

June 4, 2014 10:03 am Published by Comments Off on What is web hosting?

Web hosting is the location where your website will be stored in order for it to be viewed by your customers on the internet.

What is a domain name?
04

What is a domain name?

June 4, 2014 10:01 am Published by Comments Off on What is a domain name?

A domain name in layman’s terms is the address for your website. It serves as a more memorable name for an internet resource such as a website, computer, network or service.

A more detailed explanation of a domain name can be found on Wikipedia

Setting up email on iPhone / iPad
Jun
03

Setting up email on iPhone / iPad

June 3, 2014 12:35 pm Published by Comments Off on Setting up email on iPhone / iPad

You can setup your iPhone or iPad to receive mail from one of your mailboxes as follows:

  1. Go to Settings > Mail, Contacts, Calendars > Add Account > Other > Add Mail Account
  2. On the next screen enter the following settings:
    Name: Your name as you would like recipients to see it
    Address: The email address for the mailbox you want to setup
    Password: The password for the mailbox
    Description: Your own description for the mailbox
  3. Press Save
  4. On the next screen, leave IMAP selected at the top and enter the following settings:
    Incoming Mail Server
    Host Name: mail.yourdomainname (Or the mail server host name/IP address)
    User Name: The email address for the mailbox you want to setup
    Password: The password for the mailbox (should already be filled in)

    Outgoing Mail Server
    SMTP
    : mail.yourdomainname (Or the mail server host name/IP address)
    User Name: The email address for the mailbox you want to setup
    Password: The password for the mailbox

  5. Press Save
  6. You will then get a message saying Cannot Connect Using SSL Do you want to try setting up the account without SSL? press Yes.
  7. It should then connect to the mail server and the account will be setup.
  8. If you are having problems with sending mail, you may need to change the port for the SMTP server. You can do this by going to Settings > Mail, Contacts, Calendar > Select the mail account > SMTP > Primary Server > Server Port and changing this to 587.
Setting up email on an Android device
03

Setting up email on an Android device

June 3, 2014 12:28 pm Published by Comments Off on Setting up email on an Android device

To set up an Android device for use with an IMAP/POP3 mailbox, please follow these instructions.

  1. From your home screen select the application draw button to show all of your applications.
  2. Find the “mail” application and open it..
  3. If this is your first email account, you will be presented with an email setup screen. Select the “Other(POP3/IMAP)” option. Otherwise, press the Menu button, tap Accounts, press the Menu button, and tap Add account.
  4. In the first box add your email address, and in the second, enter the password associated with your email account.
  5. Tap the Manual setup button.
    The screen should now be populated with some of the following settings. Please replace any that are missing or incorrect with the correct values.
    Protocol: IMAP or POP3 (IMAP is prefered for mobile devices)
    Email address: Your full email address
    Username: Your full email address
    Password: Your mailbox password
    IMAP/POP3 server: mail.domain.com
    Security Type: None or SSL
    Leave the port unchanged or at 143
  6. Press next.
    You will now be presented with the outgoing mailserver options. Make sure the following settings are populated and correct.
    Login Required: Yes
    Username: Full email address
    Password: Your mailbox password
    SMTP Server: mail.domain.com
    Security type: None or SSL.
    Leave the port unchanged or at port 25
  7. Now you just need to choose your account name and your name as you wish to appear in the from field. Click “Finish Setup” and you should be done.
Setting up email in Outlook 2010
03

Setting up email in Outlook 2010

June 3, 2014 12:24 pm Published by Comments Off on Setting up email in Outlook 2010

This guide specifies only the options you need to change from the defaults, so if any options are not listed here, they don’t need to be changed.

Steps to setting up your mailbox in Outlook

  1. Start Outlook.
  2. From the File menu, click “Account Settings“.
  3. Click “New“.
  4. Click “E-mail Account
  5. In the Auto Account Setup dialog box, click to select the “Manually configure server settings or additional server types” check box, and then click Next.
  6. Click “Internet E-Mail“, and then click Next.
  7. Fill out the required settings as follow:
    Your Name: Your name exactly as you want it to appear to recipients when they receive email from you
    Email Address: your full email address – eg jsmith@my-domain.com
    Account Type: IMAP (recommended)
    Incoming mail server: mail.<domain> – replace <domain> with your domain name, so for example mail.my-domain.com
    Outgoing mail server (SMTP): mail.<domain> – same as the Incoming mail server
    Username: your full email address once again
    Password: your mail box password
  8. Ensure that ‘Require logon using Secure Password Authentication (SPA) remains unchecked. This is important as you may experience difficulty sending email with this enabled.
  9. Click “More Settings…” in the bottom right of the window.
  10. Click “Outgoing Server” tab at the top.
  11. Tick the box labelled “My outgoing server (SMTP) requires authentication“.
  12. Ensure that the “Use same settings as my incoming mail server” is selected.
  13. Click “Advanced” tab at the top.
  14. In the Outgoing mail (SMTP) box, type 25. *Note, if you have trouble sending e-mail, please try changing this to port 587.
  15. Ensure that ‘This server requires an encrypted connection (SSL) is unchecked.
  16. The ‘Use the following type of encrypted connection:‘ option should be set to None.
  17. Click “OK” to close the window.
  18. Click Next after you have completed entering this configuration information, and then click Finish.
Setting up email in Mail for Mac OS X 10.7
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Setting up email in Mail for Mac OS X 10.7

June 3, 2014 12:11 pm Published by Comments Off on Setting up email in Mail for Mac OS X 10.7

To setup a mail box using IMAP within Mac Mail on OSX please follow the instructions below. Note that this applies to standard and premium mailboxes only – Exchange mailbox users should follow the instructions provided with the Exchange mailbox.

  1. Open Mail and select Mail > Preferences.
  2. A new window will open on the General Tab – select the Accounts tab
  3. Click the ‘+‘ button on the bottom left of the window. This will load the ‘Add Account‘ Screen.
  4. On the window that appears, enter the following details:
    Full Name: Your name exactly as you want it to appear to recipients when they receive email from you
    Email Address: your full email address – eg jsmith@my-domain.com
    Password: your mail box password
  5. Click ‘Continue
  6. You will then be on the ‘Incoming Mail Server‘ screen, fill the details out as following:
    Account Type: IMAP
    Description: your full email address – eg jsmith@my-domain.com
    Incoming Mail Server: mail.<domain> – replace <domain> with your domain name, so for example mail.my-domain.com
    User Name: your full email address – eg jsmith@my-domain.com
    Password: your mail box password
  7. Then click ‘Continue
  8. Next you’ll be on the ‘Outgoing Mail Server‘ screen, fill those options out as following:
    Description: mail.<domain> – replace <domain> with your domain name, so for example mail.my-domain.com
    Outgoing Mail Server: mail.<domain> – replace <domain> with your domain name, so for example mail.my-domain.com
    Use only this server (Tick This Option)
    Use Authentication (Tick This Option)
    User Name: your full email address – eg jsmith@my-domain.com
    Password: your mail box password
  9. Finally click ‘Continue
  10. Once the account has been created we still need to tweak some settings. Back on the Accounts window ensure your mail box is selected on the left hand side. You should see three options ‘Account Information‘, ‘Mailbox Behaviours‘ and ‘Advanced‘. Ensure you’re on ‘Account Information‘.
  11. Look for the ‘Outgoing Mail Server (SMTP)‘ option and from the drop down menu select ‘Edit SMTP Server List..
  12. On this page select the ‘Advanced‘ button in the middle of the page and ensure that they are set as following:
    Use default ports (25, 465, 587) is selected
    Use Secure Sockets Layer (SSL)‘ is unchecked
    Authentication‘ is set to Password
  13. Click OK.
  14. Back on the Accounts window ensure your mail box is still selected on the left hand side. On the three options near the top of the window select ‘Advanced‘ this time. Ensure these settings are as follows:
    Use SSL‘ is unchecked
    Authentication‘ is set to Password
  15. That will be everything – just close the Accounts window and you should now be able to send and receive email. If your email is still not functioning correctly, please check that your domain’s MX records are correctly set up to point to our mailservers, and contact support if you have further questions.
Will my website be visible on tablets and smartphones as well as PC’s and Macs?
Jan
28

Will my website be visible on tablets and smartphones as well as PC’s and Macs?

January 28, 2014 2:42 pm Published by Comments Off on Will my website be visible on tablets and smartphones as well as PC’s and Macs?

Yes, we pride ourselves on ensuring all our websites will display on all devices.

As of late 2013 all new web projects were built to be responsive. This means your website will recognise the type of device and the screen size and re-flow the content accordingly… take a look at our website on your different devices!

Do you build websites using flash?
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Do you build websites using flash?

January 28, 2014 2:38 pm Published by Comments Off on Do you build websites using flash?

No, flash is a legacy (old) technology which we are moving away from. Flash will also not display on Apple iPhone’s or iPad’s which are widely used for checking emails and websites.

Can I transfer my domain name for you to manage?
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Can I transfer my domain name for you to manage?

January 28, 2014 2:34 pm Published by Comments Off on Can I transfer my domain name for you to manage?

Yes, we manage lots of domain names for clients. If you transfer your domain name(s) to us it can help simplify changes in the future. Domain ownership would remain with you.

I’ve registered a domain name with someone already, can I still use it?
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I’ve registered a domain name with someone already, can I still use it?

January 28, 2014 2:32 pm Published by Comments Off on I’ve registered a domain name with someone already, can I still use it?

Yes, providing you have access to the control panel with your domain registrar. We will explain the best option for you and we can help with making changes to your domain settings if you prefer.

Do you sub-contract work overseas?
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Do you sub-contract work overseas?

January 28, 2014 2:27 pm Published by Comments Off on Do you sub-contract work overseas?

No, we are UK based company and do not sub-contract work to anyone overseas.

How long does it take to build a website?
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How long does it take to build a website?

January 28, 2014 2:23 pm Published by Comments Off on How long does it take to build a website?

The length of time it takes to build a website is dependent on the individual project, the number of pages, required functionality and content creation.

We typically allow 7 to 10 working days to produce flat artwork; from here you will be advised the build time by your Account Manager. We will place the website on a development server for you to view during this process.

We know that project deadlines are very important: we will always do our utmost to meet them.

Is there a size limit for email sent to my account?
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Is there a size limit for email sent to my account?

January 28, 2014 2:17 pm Published by Comments Off on Is there a size limit for email sent to my account?

There is a limit of 30MB for attachments for emails sent to your mailbox, should attachments larger than this be sent to your mailbox the sender will get a bounceback with a message similar to the following: message size (size) exceeds size limit 31457280 of server mail.(your domain)

Additionally, no email will be delivered that would make your mailbox exceed its quota, which by default is 400MB. If this is not enough we can increase the quota of your mailbox to 2GB for a small fee. To increase your quota please contact us

Why do I get a ‘550 Relay Not Permitted’ error message when sending mail?
Jan
13

Why do I get a ‘550 Relay Not Permitted’ error message when sending mail?

January 13, 2014 1:35 pm Published by Comments Off on Why do I get a ‘550 Relay Not Permitted’ error message when sending mail?

As with many errors, there may be a number of causes behind a ‘550 Relay Not Permitted’ error. Here are some common ones:

  • You’re trying to send mail through our mail servers without authentication.
  • Your ISP has blocked the port you’re sending mail on.
  • The domain you’re sending mail to doesn’t have our mailservers listed as the primary MX record.
  • The DNS records for the domain you’re sending mail to have recently been updated.
  • There is a forwarder on the receiving end of the e-mail address you are sending to that forwards to another e-mail address that forwards back to the initial e-mail address, creating an infinite loop.
  • This isn’t a comprehensive list, but these are the most common reasons for seeing this error. Read below to see how to address each issue.

Solutions
Here is the list of solutions you’ll need in the event of seeing this error and one of the above reasons being the cause:

In order to send mail through our mail servers, your email client must be configured to use SMTP Authentication. That is, our mail servers needs to be logged into with a username and password.

Common email clients include a tickbox in the account configuration with the label “This server requires authentication”, this box should be ticked.  Otherwise, look for a setting on the outgoing server settings that refers to authentication and set it to use the same username and password for the incoming server.

If there is not an option to use the same credentials as the incoming mail server, you should set your full e-mail address as the username, and then add your mailbox password to the password field.

Some ISPs, such as AOL, block sending mail on port 25. If this is the case for your ISP, setting SMTP to port 587 will in almost all circumstances be a working alternative.

Our mailservers won’t accept mail for domains that don’t have our mail servers as the primary MX records (i.e. the records with the lowest priority number set). If you get a 550 error when sending to our servers, and they aren’t the primary records, you’ll need to raise the priority of the MX records that point to our mail servers by setting them with the lowest number of the existing records.

You may also see this error shortly after a DNS change has been made. If a domain’s DNS cache has not yet updated to reflect recent changes, you may face 550 errors. Waiting will resolve the matter in this instance.

This is simply a case of removing the forwarder that completes the loop. Remember that you can set forwarders on auto-responders, so if this forwards back to the e-mail address the auto-responder is for, this will need to be changed or removed.

If you continue to receive the error, please contact support, they will be able to assist you further.

What is the difference between POP3 and IMAP4 mail?
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What is the difference between POP3 and IMAP4 mail?

January 13, 2014 1:32 pm Published by Comments Off on What is the difference between POP3 and IMAP4 mail?

All major email clients allow mailboxes to be accessed via either POP3 or IMAP4.

These are two different protocols. On your desktop client, POP3 is downloaded directly from the mail server onto your computer.  Your computer will store a “local copy” of the mail, and usually delete it from the server.

You can create local folders on your computer to organise the mail, but you won’t see these or your mail if you logged in using webmail, additionally, if you create folders to organise your mail in webmail, you won’t be able to access these on your desktop client.

Mail will therefore only contribute towards the mailbox limits while it is left downloaded in the inbox.

IMAP4, in contrast, is left on the server (where it will continue contributing towards your mailbox limit). If you create folders/organise your mail in your desktop client, you will see this update when you log in with the webmail client (and vice-versa). Similarly, when you mark a message as “read” in webmail, it will appear “read” in your desktop client.

If you’re accessing your mail on several different computers, IMAP can therefore be useful.

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