Setting up email on iPhone / iPad
Jun
03

Setting up email on iPhone / iPad

June 3, 2014 12:35 pm Published by Comments Off on Setting up email on iPhone / iPad

You can setup your iPhone or iPad to receive mail from one of your mailboxes as follows:

  1. Go to Settings > Mail, Contacts, Calendars > Add Account > Other > Add Mail Account
  2. On the next screen enter the following settings:
    Name: Your name as you would like recipients to see it
    Address: The email address for the mailbox you want to setup
    Password: The password for the mailbox
    Description: Your own description for the mailbox
  3. Press Save
  4. On the next screen, leave IMAP selected at the top and enter the following settings:
    Incoming Mail Server
    Host Name: mail.yourdomainname (Or the mail server host name/IP address)
    User Name: The email address for the mailbox you want to setup
    Password: The password for the mailbox (should already be filled in)

    Outgoing Mail Server
    SMTP
    : mail.yourdomainname (Or the mail server host name/IP address)
    User Name: The email address for the mailbox you want to setup
    Password: The password for the mailbox

  5. Press Save
  6. You will then get a message saying Cannot Connect Using SSL Do you want to try setting up the account without SSL? press Yes.
  7. It should then connect to the mail server and the account will be setup.
  8. If you are having problems with sending mail, you may need to change the port for the SMTP server. You can do this by going to Settings > Mail, Contacts, Calendar > Select the mail account > SMTP > Primary Server > Server Port and changing this to 587.
Setting up email on an Android device
03

Setting up email on an Android device

June 3, 2014 12:28 pm Published by Comments Off on Setting up email on an Android device

To set up an Android device for use with an IMAP/POP3 mailbox, please follow these instructions.

  1. From your home screen select the application draw button to show all of your applications.
  2. Find the “mail” application and open it..
  3. If this is your first email account, you will be presented with an email setup screen. Select the “Other(POP3/IMAP)” option. Otherwise, press the Menu button, tap Accounts, press the Menu button, and tap Add account.
  4. In the first box add your email address, and in the second, enter the password associated with your email account.
  5. Tap the Manual setup button.
    The screen should now be populated with some of the following settings. Please replace any that are missing or incorrect with the correct values.
    Protocol: IMAP or POP3 (IMAP is prefered for mobile devices)
    Email address: Your full email address
    Username: Your full email address
    Password: Your mailbox password
    IMAP/POP3 server: mail.domain.com
    Security Type: None or SSL
    Leave the port unchanged or at 143
  6. Press next.
    You will now be presented with the outgoing mailserver options. Make sure the following settings are populated and correct.
    Login Required: Yes
    Username: Full email address
    Password: Your mailbox password
    SMTP Server: mail.domain.com
    Security type: None or SSL.
    Leave the port unchanged or at port 25
  7. Now you just need to choose your account name and your name as you wish to appear in the from field. Click “Finish Setup” and you should be done.
Setting up email in Outlook 2010
03

Setting up email in Outlook 2010

June 3, 2014 12:24 pm Published by Comments Off on Setting up email in Outlook 2010

This guide specifies only the options you need to change from the defaults, so if any options are not listed here, they don’t need to be changed.

Steps to setting up your mailbox in Outlook

  1. Start Outlook.
  2. From the File menu, click “Account Settings“.
  3. Click “New“.
  4. Click “E-mail Account
  5. In the Auto Account Setup dialog box, click to select the “Manually configure server settings or additional server types” check box, and then click Next.
  6. Click “Internet E-Mail“, and then click Next.
  7. Fill out the required settings as follow:
    Your Name: Your name exactly as you want it to appear to recipients when they receive email from you
    Email Address: your full email address – eg jsmith@my-domain.com
    Account Type: IMAP (recommended)
    Incoming mail server: mail.<domain> – replace <domain> with your domain name, so for example mail.my-domain.com
    Outgoing mail server (SMTP): mail.<domain> – same as the Incoming mail server
    Username: your full email address once again
    Password: your mail box password
  8. Ensure that ‘Require logon using Secure Password Authentication (SPA) remains unchecked. This is important as you may experience difficulty sending email with this enabled.
  9. Click “More Settings…” in the bottom right of the window.
  10. Click “Outgoing Server” tab at the top.
  11. Tick the box labelled “My outgoing server (SMTP) requires authentication“.
  12. Ensure that the “Use same settings as my incoming mail server” is selected.
  13. Click “Advanced” tab at the top.
  14. In the Outgoing mail (SMTP) box, type 25. *Note, if you have trouble sending e-mail, please try changing this to port 587.
  15. Ensure that ‘This server requires an encrypted connection (SSL) is unchecked.
  16. The ‘Use the following type of encrypted connection:‘ option should be set to None.
  17. Click “OK” to close the window.
  18. Click Next after you have completed entering this configuration information, and then click Finish.
Setting up email in Mail for Mac OS X 10.7
03

Setting up email in Mail for Mac OS X 10.7

June 3, 2014 12:11 pm Published by Comments Off on Setting up email in Mail for Mac OS X 10.7

To setup a mail box using IMAP within Mac Mail on OSX please follow the instructions below. Note that this applies to standard and premium mailboxes only – Exchange mailbox users should follow the instructions provided with the Exchange mailbox.

  1. Open Mail and select Mail > Preferences.
  2. A new window will open on the General Tab – select the Accounts tab
  3. Click the ‘+‘ button on the bottom left of the window. This will load the ‘Add Account‘ Screen.
  4. On the window that appears, enter the following details:
    Full Name: Your name exactly as you want it to appear to recipients when they receive email from you
    Email Address: your full email address – eg jsmith@my-domain.com
    Password: your mail box password
  5. Click ‘Continue
  6. You will then be on the ‘Incoming Mail Server‘ screen, fill the details out as following:
    Account Type: IMAP
    Description: your full email address – eg jsmith@my-domain.com
    Incoming Mail Server: mail.<domain> – replace <domain> with your domain name, so for example mail.my-domain.com
    User Name: your full email address – eg jsmith@my-domain.com
    Password: your mail box password
  7. Then click ‘Continue
  8. Next you’ll be on the ‘Outgoing Mail Server‘ screen, fill those options out as following:
    Description: mail.<domain> – replace <domain> with your domain name, so for example mail.my-domain.com
    Outgoing Mail Server: mail.<domain> – replace <domain> with your domain name, so for example mail.my-domain.com
    Use only this server (Tick This Option)
    Use Authentication (Tick This Option)
    User Name: your full email address – eg jsmith@my-domain.com
    Password: your mail box password
  9. Finally click ‘Continue
  10. Once the account has been created we still need to tweak some settings. Back on the Accounts window ensure your mail box is selected on the left hand side. You should see three options ‘Account Information‘, ‘Mailbox Behaviours‘ and ‘Advanced‘. Ensure you’re on ‘Account Information‘.
  11. Look for the ‘Outgoing Mail Server (SMTP)‘ option and from the drop down menu select ‘Edit SMTP Server List..
  12. On this page select the ‘Advanced‘ button in the middle of the page and ensure that they are set as following:
    Use default ports (25, 465, 587) is selected
    Use Secure Sockets Layer (SSL)‘ is unchecked
    Authentication‘ is set to Password
  13. Click OK.
  14. Back on the Accounts window ensure your mail box is still selected on the left hand side. On the three options near the top of the window select ‘Advanced‘ this time. Ensure these settings are as follows:
    Use SSL‘ is unchecked
    Authentication‘ is set to Password
  15. That will be everything – just close the Accounts window and you should now be able to send and receive email. If your email is still not functioning correctly, please check that your domain’s MX records are correctly set up to point to our mailservers, and contact support if you have further questions.
Is there a size limit for email sent to my account?
Jan
28

Is there a size limit for email sent to my account?

January 28, 2014 2:17 pm Published by Comments Off on Is there a size limit for email sent to my account?

There is a limit of 30MB for attachments for emails sent to your mailbox, should attachments larger than this be sent to your mailbox the sender will get a bounceback with a message similar to the following: message size (size) exceeds size limit 31457280 of server mail.(your domain)

Additionally, no email will be delivered that would make your mailbox exceed its quota, which by default is 400MB. If this is not enough we can increase the quota of your mailbox to 2GB for a small fee. To increase your quota please contact us

Why do I get a ‘550 Relay Not Permitted’ error message when sending mail?
Jan
13

Why do I get a ‘550 Relay Not Permitted’ error message when sending mail?

January 13, 2014 1:35 pm Published by Comments Off on Why do I get a ‘550 Relay Not Permitted’ error message when sending mail?

As with many errors, there may be a number of causes behind a ‘550 Relay Not Permitted’ error. Here are some common ones:

  • You’re trying to send mail through our mail servers without authentication.
  • Your ISP has blocked the port you’re sending mail on.
  • The domain you’re sending mail to doesn’t have our mailservers listed as the primary MX record.
  • The DNS records for the domain you’re sending mail to have recently been updated.
  • There is a forwarder on the receiving end of the e-mail address you are sending to that forwards to another e-mail address that forwards back to the initial e-mail address, creating an infinite loop.
  • This isn’t a comprehensive list, but these are the most common reasons for seeing this error. Read below to see how to address each issue.

Solutions
Here is the list of solutions you’ll need in the event of seeing this error and one of the above reasons being the cause:

In order to send mail through our mail servers, your email client must be configured to use SMTP Authentication. That is, our mail servers needs to be logged into with a username and password.

Common email clients include a tickbox in the account configuration with the label “This server requires authentication”, this box should be ticked.  Otherwise, look for a setting on the outgoing server settings that refers to authentication and set it to use the same username and password for the incoming server.

If there is not an option to use the same credentials as the incoming mail server, you should set your full e-mail address as the username, and then add your mailbox password to the password field.

Some ISPs, such as AOL, block sending mail on port 25. If this is the case for your ISP, setting SMTP to port 587 will in almost all circumstances be a working alternative.

Our mailservers won’t accept mail for domains that don’t have our mail servers as the primary MX records (i.e. the records with the lowest priority number set). If you get a 550 error when sending to our servers, and they aren’t the primary records, you’ll need to raise the priority of the MX records that point to our mail servers by setting them with the lowest number of the existing records.

You may also see this error shortly after a DNS change has been made. If a domain’s DNS cache has not yet updated to reflect recent changes, you may face 550 errors. Waiting will resolve the matter in this instance.

This is simply a case of removing the forwarder that completes the loop. Remember that you can set forwarders on auto-responders, so if this forwards back to the e-mail address the auto-responder is for, this will need to be changed or removed.

If you continue to receive the error, please contact support, they will be able to assist you further.

What is the difference between POP3 and IMAP4 mail?
13

What is the difference between POP3 and IMAP4 mail?

January 13, 2014 1:32 pm Published by Comments Off on What is the difference between POP3 and IMAP4 mail?

All major email clients allow mailboxes to be accessed via either POP3 or IMAP4.

These are two different protocols. On your desktop client, POP3 is downloaded directly from the mail server onto your computer.  Your computer will store a “local copy” of the mail, and usually delete it from the server.

You can create local folders on your computer to organise the mail, but you won’t see these or your mail if you logged in using webmail, additionally, if you create folders to organise your mail in webmail, you won’t be able to access these on your desktop client.

Mail will therefore only contribute towards the mailbox limits while it is left downloaded in the inbox.

IMAP4, in contrast, is left on the server (where it will continue contributing towards your mailbox limit). If you create folders/organise your mail in your desktop client, you will see this update when you log in with the webmail client (and vice-versa). Similarly, when you mark a message as “read” in webmail, it will appear “read” in your desktop client.

If you’re accessing your mail on several different computers, IMAP can therefore be useful.

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